Shipping & Handling
When will my order be shipped?
There is a 24-48 hour processing time for all orders regardless of their shipping method. However, the processing time for pre-orders of any new product could vary due to product availability. We strive to ship orders out as quickly as possible.
We process orders from 9:00AM CDT - 3:30PM CDT on Mon - Friday. We do not process orders on Saturday, Sunday and major U.S holidays.
Our daily shipping cutoff time is 3:30PM CDT. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify the address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
USPS First Class Mail ("snail mail") 2-7 business days* in transit
USPS Priority (standard shipping) 2-4 business days* in transit
USPS Priority Mail Express 1-2 Business day* in transit
USPS service days: Monday - Saturday.
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
Late Shipments
We do not guarantee transit times and shipping fees are nonrefundable through us. However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
FEDEX®: All shipping methods guaranteed*
Call 1-800-463-3339 (1-800-GoFedEx) to file a claim
Email: http://www.fedex.com/us/customersupport/email/ind...
USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
https://www.usps.com/help/welcome.htm
Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.
In case you have not received your package, please file a complain within 48 hours. Route Package Protection also requires to file a complaint within 48 hours to get a replacement or refund. Any claims after this period are not considered valid.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using USPS.
SAFETY INSTRUCTIONS
You must read these safety instructions and warnings before using or charging your batteries.
Lithium Polymer and Li-ion batteries are volatile Failure to read and follow the below instructions may result in fire, personal injury and damage to property if charged or used improperly.
By purchasing Lithium Polymer and Li-ion battery, the buyer assumes all risks associated with lithium batteries. If you do not agree with these conditions, please do not order batteries from us.
Li-Ion and Polymer battery & packs may explode and cause fire if misuse or defective. We require all Li-ion batteries & packs buyers must be professionals and have capability to handle an emergency.
Must follow instructions exactly as listed on manufacturer’s product page to control charging and discharging current.
When charging Battery Pack, please put battery in a fireproof container. Please do not leave battery pack and charger on the wood material or carpet and unattended.
Must keep Li-Ion & Polymer battery pack away from children.
Do not build your own battery pack or charger. Always use those specific to your battery and manufactured with a UL certification. Do not modify a charger.
Never make wrong polarity connection when charging and discharging battery packs. Always double check polarity of battery connector to make sure red wire to red wire and black wire to black wire.
Do not mix and use old batteries and new batteries, or batteries with different brand names.
Lithium batteries has its cycle life, please replace old battery with new one when it reaches its service life or when it is two-year-old, whichever comes first.
Test battery properties is your own responsibility. Please test Li-Ion battery you bought from us before using or sell to your customer to ensure battery can be operated properly and safely in your device. For more information, please contact the manufacturer directly.
Do not use batteries that are damaged, peeling, punctured, dented, or cosmetically altered
Always use a smart charger with protection circuits
GENERAL GUIDELINES AND WARNINGS
Use specific Lithium Polymer/Li-ion charger only. Do not use a NiMH or NiCd charger- Failure to do so may a cause fire, which may result in personal injury and property damage.
Never charge batteries unattended. When charging LiPo/Li-ion batteries you should always remain in constant observation to monitor the charging process and react to potential problems that may occur.
Some LiPo/Li-ion chargers on the market may have technical deficiencies that may cause it to charge the LiPo/Li-ion batteries incorrectly or at an improper rate. It is your responsibility solely to assure the charger you purchased works properly. Always monitor charging process to assure batteries are being charged properly. Failure to do so may result in fire.
If at any time you witness a battery starting to balloon, swell up, smoke or hot, discontinue charging process immediately, disconnect the battery and observe it in a safe place for approximately 15 minutes. This may cause the battery to leak, and the reaction with air may cause the chemicals to ignite, resulting in fire.
Since delayed chemical reaction can occur, it is best to observe the battery as a safety precaution. Observation should occur in a safe area outside of any building or vehicle and away from any combustible material.
Wire lead shorts can cause fire! If you accidentally short the wires, the battery must be placed in a safe area for observation for approximately 15 minutes. Additionally, if a short occurs and contact is made with metal (such as rings on your hand), severe injuries may occur due to the conductibility of electric current.
A battery can still ignite even after 10 minutes.
In the event of any damage due to dropping the charger, you must remove battery for observation and place in a safe open area away from any combustible material for approximately 15 minutes.
Do not cut any terminal wires or solder any connections.
Never store or charge battery pack inside your car in extreme temperatures since extreme temperature could ignite fire.
Never drop the batteries.
Never modify the batteries.
Do not use a damaged charger or one which has been dropped
Keep the batteries clean
Do not re-wrap batteries
We suggest you put the battery in an enclosure to protect it from damages by liquid, accident or dropping from height accidentally.
CHARGING PROCESS
Never charge batteries unattended.
Put battery in the fireproof container and charge in an isolated area, away from other flammable materials. Always have fire extinguisher for emergency use.
Do not overcharge batteries
Keep batteries and chargers away from children and pets
Do not charge batteries overnight
Do not charge your batteries or device with a phone, tablet, or standard USB port.
Do not modify, remove or disable security features of your charger or device
Charge on a flat surface and ventilated area.
Let battery cool down to ambient temperature before charging.
Do not charge batteries packs in series. Charge each battery pack individually. Failure to do so may result in incorrect battery recognition and charging functions. Overcharging may occur, and fire may be the result.
When selecting the cell count or voltage for charging purposes, select the cell count and voltage as it appears on the battery label. As a safety precaution, please confirm the information printed on the battery is correct.
Example: The label on a 2-Cell battery pack in series will read charge as 2-Cell (7.4V) or may cause fire. You must select 2-Cell for charging.Example: The label on a 3-Cell battery pack in series will read charge as 3-Cell (11.1V) or may cause fire. You must select 3-Cell for charging.
Selecting a cell count other than the one printed on the battery (always confirm label is correct), can cause fire.
You must select the charge rate current that does not exceed the battery's allowed charging current. (Please double check the battery's specification)
STORAGE & TRANSPORTATION
Store battery at room temperature between 40- and 80-degrees F for best results.
Do not expose battery pack to direct sunlight (heat) for extended periods.
When transporting or temporarily storing in a vehicle, temperature range should be greater than 20 degrees F but no more than 150 degrees F.
Storing battery at temperatures greater than 170 degrees F for extended periods of time (more than 2 hours) may cause damage to battery and possible fire.
Do not stack batteries
Do not carry loose batteries in your pocket
Keep batteries away from metal objects (keys, coins, jewelry, cell phones etc.)
Keep batteries away from flammable material
Keep batteries in their case or other insulated material
Periodically check batteries for signs of wear and tear. If observed, dispose of the batteries.
Do expose batteries to moisture, direct sunlight or unsafe temperature
CARING FOR
Charge battery with good quality Lithium Polymer charger. A poor-quality charger can be dangerous and must not be used.
Set voltage and current correctly (failure to do so can cause fire).
Please check cell voltage after the first charge.
○ Examples
2 - Cell: 8.4V (8.32 to 8.44)
3 - Cell: 12.6V (12.48 to 12.66)
4 - Cell: 16.8V (16.64 to 16.88)
5 - Cell: 18.5V (18.30 to 18.60)
Do not discharge battery to a level below 3V per cell under load. Deep discharge below 3V per cell can deteriorate battery performance.
Use caution to avoid puncture of the cell. Puncture of cells may cause a fire.Charging the battery every 2 months to keep it fresh if you don't use it.OPERATING CHARGING TEMPERATURE
32 to 113-degree F
Discharge: 32 to 140-degree F
1) Let battery cool down to an ambient temperature before charging.
2) During discharge and handling of batteries, do not exceed 160-degree F.
BATTERY LIFE
Batteries that lose 20% of their capacity must be removed from service and disposed of properly. We recommend that you inspect and replace your batteries often. Batteries which have been stored and not placed in service for 2 months should be discarded and not be charged or used.
PRODUCT WARRANTY
Product warranty is limited to those of the manufacturer. Please refer to the manufacturer website for details. Warranty does not cover collateral damage. Misuse, abuse, incorrect charging and other inappropriate use (failure to strictly follow the safety warnings and instructions set forth above and contained on the manufacturer's website) of this product are not covered under any warranty. Big Brands Distro and its affiliates make and extend no warranties or representations.